[Resolved]  Croma — incorrect installation of new o'general 1.5 ton 5-star inverter split ac

Address:

E-150, Saket Road, Saket, New Delhi 110017, New Delhi, Delhi, 110017

I purchased an o'general asgg18cgta 1.5 ton 5-star inverter split ac from the croma store at e-150, saket road, saket, new delhi 110017, on 16th february 2020.

Through croma, the ac was finally installed by a technician from the authorised o'general service centre in manglapuri, on 7th march. The technician who came to fit the ac did a very sloppy and careless job. Firstly he made a large jagged hole on the side of the machine, and then he installed the fixing plate about two inches incorrectly, without aligning the ac to the hole that had been cut in the wall. The wall cutting was done exactly as marked by an experienced mason, and even when the people present pointed out to inshat ahmed that he was fitting the ac without aligning it to the hole - the mason was standing there ready to make any cutting adjustments - the technician took absolutely no notice of what they said and hurriedly went ahead with this dreadful fitting. He said he was in a hurry to go somewhere else. This means that the ac does not fit neatly - it is sticking out from the wall and there are pipes clearly visible inside the bottom of the ac! These facts can be clearly seen in the attached photographs.

After i complained about the large jagged hole in the side of the ac, another technician came on 11th march, and replaced the piece of plastic that had been broken. However, they did not fix the incorrect positioning of the ac so that it fits flush to the wall. It looks horrible, and is a dreadful example of how an ac should be fitted! even the wires on the compressor outside look a mess.

This faulty installation is not acceptable. The fact is your technician did a very sloppy job and did not instal the ac correctly. I am raising a serious complaint about this and demand that the ac be correctly installed. please see the attached photographs.

Please treat this matter as urgent. I purchased the machine for my mother’s bedroom - she is nearly 91 years old and having removed the earlier one, she is now without an ac.