[Resolved] Croma — installed faulty ac - super general

jkt

from Bhawanigarh, Punjab

Address:	New Delhi, Delhi, 110075
Website:	na

I have purchased the above super general ac in the month of january, 2018. Now, first time, i have tried to open the ac on 16.04.2018 due to increase in temperature, but it did not start cooling. I have made a complaint on 17.04.2018 at 9.00 am and the engineer visited at my place on 18.04.2018 and stated that there is no gas in the ac and another engineer will visit. On 18.04.2018 i have visited their showroom at raddison blue, dwarka, new delhi and met mr. Daksh sharma and briefed him about the case. He assured me that the engineer will visit my place on 19.04.2018. On 19.04.2018 engineer visited our place at around 5.45 pm he checked up the ac and till 8.30 pm. He could not trace the problem and nothing has been done till now. I am sure that you have installed a faulty ac at my place for that i request you to kindly arrange to replace the same with the new ac at the earliest.

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Aug 6, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.