[Resolved]  Croma — Inv Split AC 2- Water leakage due to frozen ice in cooling fins

Address:Primemart Supermarket, 124A/124B, Ganesh Nagar, Rajakilpakkam, Chitlapakkam main road, Chennai 600 073

Recently purchased 2 pieces of Croma Split INV AC 2T often forms frozen ice on the indoor cooling fins and causes water leakage. 2 pieces purchased and 1 of the 2 only has the issue while other works fine. Looks like a manufacturing defect but the service center tells dust in the store is the problem. if there are 7 more ACs including the another one from Croma does not have ice formation issue. The service center not agreeing for the product defect and closing the ticket CHN170922FS00557 without resolving the problem
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Oct 31, 2022
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2022
Croma Customer Care's response
Hello, we are sorry to hear about your concern. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
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