[Resolved]  Croma — ipad brought, discount promised not accounted and refund of product is not getting processed

Address:

Bangalore, Karnataka, 560102

I brought an ipad 128 gb on 5th evening at 9pm from croma whitefield (Boring road) for a birthday present for my son.
I was offered a hdfc discount (Cash back) of 5k in case i swipe the hdfc card and take the emi option, i agreed for it and was send to another croma centre in marathi along with a supervisor for the card swipe.
I had wry clearly discussed with sales representatives "abrar" that to ensure that i get the 5k back and that am using the hdfc debit card. Had also explained sachin (Manager croma), to ensure that i get the cash back and that in no way shall i end end up paying interest to bank and not get the cash bank, sachin calculated the bank interest for 6 month emi of some 1800/- for 6 month and assured that i would get the 5k cash back.
Upon confirmation of same we went ahead for billing.
Upon reaching croma marathalli outlet for swipe, i gave my hdfc debit card and the manager there confirmed it 2ice in presence of abrar on the debit card and even they discussed to confirm if cash back was available.
Post swipe and billing i was told not to open the seal of the pack and that i would get a confirmation the next day on cash back of 5k else the product shall be returned.
1. The drama started from here. I chased the next day and was told that there is no cash back on debit card and that 5k cash back is not valid. I needed to contact my bank and ask them to cancel the transaction.
2. I contacted my bank and took croma rep abrar and sachin on conference with hdfc bank. Bank clearly explained them that cancellation is to be done by metchant (Croma) and that bank cannot do it.
3. I was assured to keep the product and that croma ho in mumbai shall send the confirmation of cancellation to outlet and post which i would be able to get the refund and return the sealed /unused product.

Above is just hilarious and am yet waiting for the conformation from croma while my emi is to start from 1st for transactions not required by me and for sale which was done to me by croma with wrong promise of 5k of cashback on usage of hdfc card on emi.
Pls help me resolve this immdly.