[Resolved] Croma — IPhone SE 2nd Gen 128 GB

Prakashtbsc

Aug 22, 2021

Address:

Order ID [

Delivery date passed and still dont know the status of the product. unable to reach customer care number [says invalid number / switched off]. Online portal does not showing any courier tracking information. Order ID :[protected]

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Aug 23, 2021

Complaint marked as Resolved

No action is performed by company. But courier came by 2 days delayed from as mentioned in the Croma portal. It would be better to track further if update courier [Tracking / AWB number] along with courier agency name in croma portal against the order.

Croma customer support has been notified about the posted complaint.

Aug 22, 2021

Updated by Prakashtbsc Updating few more details about order :
Order ID :[protected]
Ordered on : 20-Aug-2021
Arriving date [As mentioned in Croma site] : 21-Aug-2021
Current Status - Order Shipped [This is the status changed on 21-Aug-2021 03.00 AM]

@Croma Team, Please take a look on this quickly.
I called these following numbers,
+[protected] Invalid or Switch off
+[protected] Ringing and no one picked
[protected] not even ringing.

Aug 23, 2021

Updated by Prakashtbsc Product has been received today, hence closing the ticket

Verified Support

Aug 31, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.