[Resolved] Croma — issued me a intra-state bill instead of inter-state bill
Nanawrathminda on Mar 6, 2018
I am a loyal customer of Croma limited. Recently on 29th December 2017, I bought a Dell laptop from the Himalaya Mall in my company name located at Gangtok, Sikkim 737121 giving my GST number. As a thumb rule, intra-state supplies attract SGST + CGST, and inter-state supplies attract IGST. In spite of repeated reminders to the store manager and the store executive to generate me an IGST BILL, they charged me with the SGST+CGST BILL AND NOT IGST BILL due to some system failure. I had demanded an appropriate bill from the manager before buying the product worth sixty-three thousand rupees. To address my issue of rebate I talked to my CA regarding the same and he told me that the bill was not appropriate and I must approach Croma for the same. Within three working days, I had a talk with the store executive named Ankit and he was really harsh oh his language and after two weeks of argument on the same he finally connected me to the store Manager named Rupesh. He assured me that he will solve my issue ASAP and also told me to wait as he has put across my issue to the higher officials. During this period I called him several times for the update regarding the same but he always failed. Today (on 3rd March 2018) I called him and he told me that nothing can be done now.
I have been Croma's loyal customer for several years and just for a simple Bill, you treat your customer with an utmost disrespect saying that you cant rebill it?
This is a very serious issue to be addressed. I have attached the bill for reference. It was really a very bad experience with Croma and I would never hesitate to put my words to my nearest Consumer Court and Social Media if my problems are not addressed with the utmost interest.
Regarding the issue addressed above the Croma Manager gave me a call just now saying that I should courier my laptop bought on 29th December 2017( with all my data) to the store and he will again courier to Croma's warehouse and again ship it back to me and all the courier charges to be borne by me. I couldn't understand why I should ship my bought laptop to Croma Store with all my business data just for the Inappropriate Bill provided by croma due to the system failure. I don't mind paying for the courier charges but I seriously feel that nobody will give their bought laptop with all their data to the company for the exchange of false bill issued by Croma and made me feel cheated.
If so, I would rather request you to Refund My Money Back and I will be sending back your product with utmost care through courier service.
Hope you understand the seriousness of the problem addressed herby.
Complaint marked as Resolved Sep 16, 2018
[Mar 07, 2018] Croma customer support has been notified about the posted complaint.
Verified SupportCroma Customer Care's response, Jul 25, 2018
We apologize for the inconvenience. Kindly help us with your contact number, email ID and invoice number so that our team can assist at the earliest.
Croma, Making Every Day Brighter
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Croma Retail - Croma Retail, debited money from CC, but order confirmation and invoice not received 
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