[Resolved]  Croma — jbl 3.1 soundbar

Address:

411033

Hi,

I purchased jbl 3.1 sound bar from croma pimpri pune on 16th feb 2020. The sales guy told that the display piece is only piece available and hence it is discounted.

Since, i didn't find and issue with the product i agreed and purchased the same. However, they said the original box is missing at there store, they just rapped in plastic and delivered. But they never told me that all the accessories provided by jbl is available with them or not..

The optical cable and hdmi cable was not provided and i was informed that jbl doesn't provide the same.

When the installation guy from jbl came for installation, he said jbl do provides the hdmi cable and optical cable. Hence, when i visited the croma pimpri to get the hdmi and optical cable. The sales guy (Mahesh) told me that they don't have the same and refused that he said jbl doesn't provide the same.

When i spoke to his manager, he said we trust our employee and he is sure that he has not given any false commitment.

This is not just about the hdmi and optical cable. These guys have broken my trust on croma. If this issue is not resolved i'll share this incident with all my friends, family members and will advise to not by anything from croma going forward. Also, i'll post the same on social media.

I hope i'll get a resolution on this.