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Croma — Laptop - microsoft word n excell not installed

I bought a laptop on 3 july 2016 from croma store velacherry mall in chennai, but the laptop is not installed with microsoft excell n word. any word document does not get open . wat to do, i stay in kolkata now i cant go to chennai for petty works .now when trying to contact your customer care no response from the number is coming. i amm finding it very difficult to contact any one .
my no is [protected]
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Complaint Status


[Jan 25, 2017] Croma customer support has been notified about the posted complaint.
Verified Support
Croma Customer Care's response Apr 23, 2020
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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    Croma
    Customer Care Service
    Customer satisfaction rating
    68%
    Complaints
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    Croma Phone
    +91 72 0766 6000 [Helpline]
    +91 22 6761 3600 [Support Office]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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