[Resolved] Croma — login details for microsoft account

Smieta Laad

from Mumbai, Maharashtra

Address:

400066

Purchase of dell laptop and microsoft office home edition lifetime package was done on 12.11.17. The croma person of growels 101, kandivali created new login id and password for microsoft sign in. Later when asked for sign in details he says he forgot password and not able to recover even. Till date i haven't received password. Kindly help me in this matter, my law exams are close and i am not able to access microsoft office.

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Oct 28, 2018

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2018

Croma Customer Care's response Dear Smita,

We completely understand your concern and are sorry for your disappointment. Kindly give us an opportunity to make this right for you. Rest assured, we'll assist you in the best possible way in this regard.

Croma, Making Every Day Brighter

Verified Support

Sep 25, 2018

Croma Customer Care's response Dear Smita,

We request you to please visit your nearest Croma store for further assistance in this regard.

Croma, Making Every Day Brighter

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Comments

raju2529

from Delhi, Delhi

call to Microsoft customer care, tell your email id for reactivate
or else create new Microsoft account with other email

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.