[Resolved]  Croma — mobile phone - oneplus6, defective product sold/multiple repairs done

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Croma , OnePlus

Unprofessional behaviour by croma, malad-mumbai and one plus, defective product sold/multiple repairs done

A phone oneplus6 was bought 3 june, 2018 from croma, malad. Soon after it was bought, no voice could be delivered or heard.

Visited croma for the complaint sometime in july. They sent us to service centre of oneplus in borivali. How unprofessional! Service centre did something and started the phone. No service receipt was given to us. Again problem. Went to croma in august and service centre again. Service centre did the same again but problem rose again. Staff was rude and also did not provide receipt.

We visited service centre again on 20 sept, 2018 (Receipt is with us). This time we had to be harsh to get receipt. After using the phone, it again stopped.

Went to croma again on 13 oct, 2018 (Receipt is with us). They should be responsible for such a product. They took the phone and returned it back in a week with voice working. Same problem occurred.

We visited to croma again on 19 nov, 2018 (Receipt is with us). We had to literally shout. We submitted the phone. They reverted on mail saying that phone is fine and there may be network/sim issues. Never earlier they gave this reason. They are cheating and contradicting their receipt dated 20 sept, in which they mentioned the mike issue and mike replaced. Sim and network issue is their after thought. Phone had voice issues since beginning. The sim is working fine in other phones. To prove this, we called to croma representative tanveer from same number and network but other device and he talked. Hence, reason of sim / network is a lie. Several tweets did not impact to such a company and croma. They like to talk on dms. They even messaged that “your problem has been resolved”. How lie. Two visits to service centres (No receipts given) and then three receipts of continuous visits and issues in phone beart the testimony that they sold defective product. We asked for replacement/refund. Enough proofs and visits made and multiple repairs and checks done by them. We do not want anything else less than replacement/refund of this phone. We have gone through hell for five months. Phone was virtually not used at all.