[Resolved]  Croma — money deducted but transaction failed

Address:560080
Website:croma.com

I have tried to purchase SEAGATE 2TB HARD DRIVE through croma online store. I have used croma gift card of 5000 and netbanking of 999 rs for transaction. During the transaction the money from my account got deducted but the invoice did not get generated. I even got a mail stating the succesful transaction of rs 999 for the transaction immediately. When called for customer care they suggested to wait for 24 hrs. Till date no progress over the transaction. I have been calling the customer care of croma everyday but there is no progress over the complaint. They have tried to call me once but I couldn't pick the call since I was in a meeting.
I have attached the screen shots of the confirmation mail from croma about the successful transaction and the transaction details from my bank website.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Sep 15, 2018
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2018
Croma Customer Care's response
Dear Customer(jagadeeshrv),

We are sorry for an unpleasant experience. Kindly help us with your registered mobile number and email ID so that our team can assist at the earliest.

Croma, Making Every Day Brighter
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    75%
    Complaints
    3197
    Pending
    459
    Resolved
    2218
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information