[Resolved]  Croma — Money deducted - invoice not raised

Address:	East Delhi, Delhi, 201301
Website:	www.cromaretail.com

I ordered a Sony SA-D100 4.1 Channel Multimedia Speaker on November 3, 2015 with the order number 228058 and I paid Rs.99/- extra for your "express delivery" service which certainly DOES NOT live up to its name. The speaker has still not been delivered, in fact upon calling the customer service, I also find out that even the invoice has not been generated. I was asked to drop a mail and then I would be further informed by today evening, thanks to your brilliantly super-quick service.

If my disappointment with your service isn't evident already, let me make it very very clear. The only reason I ordered from your store was because of the time factor involved, I wanted it by tonight. Since, you have clearly failed in doing the one task that you are assigned, I would like my INR 99/- rupees back. Also, I would like to assure that I never intend to order anything from your store in the future, and you will definitely see some bad reviews of your store on the internet in the span of next few days. As a graduate in retail management, I would like to give you a small piece of advice. Maybe instead of giving elaborate advertisements and Diwali offers, you should focus on the basics first i.e. registering and delivering orders on time, since that will bring you more customers than lying blatantly. Hope you refrain from being such a nightmare from other people who are stupid enough to avail your services.