[Resolved]  Croma — money not back to my account yet

INCIDENT DATE[protected]
I was going to CROMA, chandigarh for purchasing Laptop. I selected a Laptop and Paid, but They cheated me... Show me a other product and giving a other...
so, I want them my money back. they said we return ur money and gave me a void sale of receipt...and they told me that ur money will be back in 1 week...
but still I m not getting my money back...and they said you talk to ur bank...

MONEY PAID IN CROMA BANK AND CROMA TOLD ME THAT I TALK TO MY BANK...
WHY MY BANK IS RESPONSIBLE FOR PAYMENT BACK

MY MAIL- KSKAVITA.[protected]@GMAIL.COM

GIVE ME A ANSWER AND MY MONEY OTHERWISE I WILL DO AN F.I.R
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Aug 9, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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