[Resolved] Croma — No Service for installing Water Purifier which requires wall mounting. | |||
I bought a water purifier of eureka forbes Aquaguard (RO+UV+TDS) worth Rs 16, 574/- on 7th June 2015 from croma (R Mall Thane). It was been informed to us that installation will be done in 48 hours by the professional and the same is mentioned in the installation manual of the product. Now it's almost a week and no one has turned up. We tried calling both Croma as well as Eureka forbes but both of them keeps on telling that the other one will send a person to install the same. Eureka forbes Complaint # : 92086345 Croma Complaint # : BOW130615ID00269 I was informed by chroma call center to install it myself... Now we do not want to install the product and want our money back as, It's not gauranteed that if the product doesn't work properly in furture or if any service is required then these people will turn up or not. Kindly provide the solution as soon as possible. My Personal Details : Renuka Naik Contact # : [protected] Was this information helpful? | |||
May 29, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 5 Comments | |||
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Worst Service
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Dear renukanaik,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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