[Resolved]  Croma — Not refunding my money - please dont buy from croma

Address:Chennai, Tamil Nadu, 600049
Website:www.cromaretail.com

I have placed an order of "Croma 3G Tablet" Croma Retail on 14th Oct. Order Number: 220933 (Ref. No.:SLE006EC0005892)

After 5 days my product has not dispatched. So, I have contact the customer care they said we are processing your order so please wait for another 2 days for dispatch.

After 7 days, the product is not dispatched. So, I have posted a Complaint on Twitter / Facebook Page of Croma.

Then the customer care contact me 21st October onwards and said that my order has been cancelled due to technical issue.

What is technical issue? The 3G tablet is Croma brand, then why should you cancelled the order. After 7 days only you can find out the technical issue? If you don't have the stock then why are you offering on this tablet? Giving huge offer on Croma Brand Products, but not shipping any product. Just making customer fool to get easy traffic for their website and keeping customers money for the month.

I have asked compensation for cancelled the order without any reason. They are refused to give it and said we are refunding my amount.

21st OCT onwards my order has been cancelled. But still they are NOT returning my money? I have contact through Facebook / Twitter / CC Number. They are not replying on facebook and twitter. Customer Care person said we will make a update and call within 24 hrs. But no one is making the call. Fully fraud business. Just think how many days they will take for refund the amount! Just keeping my money for 3 weeks without any reason. Please guys don't purchase anything from CROMA, then you will get really disappointed.

I need my money immediately, refund my money immediately. If you have failed then I have decided to file complaint on Consumer Court. I have recorded all the Calls of your customer care speech, facebook conversation / twitter conversation at all.

Very worst service, never use croma again in the future.
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Aug 14, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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