[Resolved] Croma — Order placed but product past it delivery date

Rinsaa

Aug 20, 2021

Website:

www.croma.com

Order : Apple Airpods
Order ID :[protected]
Order date : 18th August 2021
Delivery Date mentioned on the website : 19th August 2021

Today 20th August 2021 : not yet delivered

Croma customer support, an email to the grievance officer doesn't seem to be working. The customer support doesn't have any information, contact details of the store/warehouse where the product is going to be delivered from. therefore they can't even check the status. They see what I see on the website. The grievance officer hasn't even gotten in touch with me yet regarding my complain.

The Airpods were suppose to be a gift for my husband and I was suppose to gift them to him today. Had I known the bad online service of Croma, I would have gone and picked up the product myself.

Please help me get the delivery today.

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Aug 20, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Verified Support

Aug 31, 2021