[Resolved] Croma — ordered item online almost 15 days no response from croma

venk23.lg

from Bengaluru, Karnataka

Address:	560040
Website:	www.croma.com

I ordered whirlpool refrigerator from croma.com on 20 sep 2018. I got a order no with delivery date by 24th sep 2018 4 pm. On 26th sep i started calling to customer care for delivery the status was ready to ship took a service request, but failed to ship till 28th, wrote on tweeter but no proper response, on 29th mr john from escalation team called and said product will reach you on 4th oct 2018 but its still failed no one has a proper reason and status. Never ever buy anything from croma.com very pathetic, ridiculous customer service

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Nov 22, 2018

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Oct 05, 2018

Updated by venk23.lg SR [protected]
SR [protected]
SR [protected]

All tickets closed dono what is the strategy of their Quality team

Verified Support

Oct 05, 2018

Croma Customer Care's response Dear Customer(venk23.lg),

We are unable to track your details. kindly share your contact number, email id and compliant number via given link:
https://bit.ly/2pBHQb3

Croma, Making Every Day Brighter

Oct 07, 2018

Updated by venk23.lg My order Invoice Number: SLE003EC1013679

Verified Support

Oct 07, 2018

Croma Customer Care's response Dear Customer(venk23.lg),

Thanks for the details. We have escalated your concern to our team. Please be assured, an update will be shared with you soon.

Croma, Making Every Day Brighter

Verified Support

Oct 18, 2018

Croma Customer Care's response Dear Customer(venk23.lg),

We hope your issue has been resolved now. Please feel free to contact us in case you need any further assistance.

Croma, Making Every Day Brighter