[Resolved]  Croma — poor product performance and selling with misinformation

Address:New Delhi, Delhi, 110001

I had purchased dell inspiron laptop from croma preetvihar store vide invoice no. Sla[protected] for rs. 54, 000.00 on 9.12.18. While purchasing we were inclined to buy hp laptop but store representative named jay lead us to by dell laptop instead qouting numerous advantages with assurance that we stand support for the product. It was assured that in case of any problem with the dell laptop within guarantee period croma provides guarantee to get it repaired within 24 hours or the customer will be refunded money vouchers of equivalent value to buy alternative product. Considering the attractive offer attached with only dell laptop, it was purchased even costlier and with extended waranty of 2 years and new piece was supplied by croma.

On use the laptop speed was very slow, it took 5 mins to start and 1-2 min to open any application. The speed was slow even when compared with 8 years old hp laptop i have. When the laptop was taken to croma, the problem with laptop was agreed by store but store informed that replacement offer was valid only if product was brought within 7 days, though no such duration specified at the time of sell. Croma declared that this will be attended by dell and will be sent to dell service.

The laptop was deposited with croma on 29.12.18. On confirmation from croma that the laptop has been repaired i went for collecting the same on 05.01.19, only to find that all the application even preloaded softwares like ms office, antivirus were removed leading to some faster response of laptop but not satisfactory. It was assured that the other softwares will be loaded in few hours and the speed will also be improved and the store will again all back when the laptop is ready. I have to return empty handed.

In the evening on 05.01.19 croma store informed that still there are issues with the product and the are again sending to dell service.

I am still without laptop after having shelled out rs. 54000.00. I feel cheated by croma and their representatives.
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May 26, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Jan 08, 2019
Updated by arvind_kjain
no response from croma so far.
Verified Support
Apr 23, 2020
Croma Customer Care's response
Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday
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