[Resolved] Croma — Product not deliver on time

shashank jayant

Sep 23, 2022

Address:

Mumbai

I have purchased one apple watch series 8 via tata niu app. It was supposed to be deliver in 21/09/22 as per mentioned sate but its 23/09/22 today and still no idea where my product is. I am following up from 20/9/22 and they always keep saying that we are working on your issue. Neither they have provided me any tracking details nor they able to know expected date of delivery. Customer care is worst part. I purchased this specifically to gift to my wife and now whole purpose of purchasing this item is destroyed. Pls help me

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Nov 9, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2022

Croma Customer Care's response Hey Shashank, we are here to help you. We have made a note of your order details and we request you to allow us some time to get this checked. We will get back to you at the earliest.

Verified Support

Sep 26, 2022

Croma Customer Care's response Hi Shashank, as per the update from our team we understand that the order was canceled due to the product being out of stock. The refund has been initiated from our end for the concerned order and the same shall reflect in your source account within 4 to 5 working days.