[Resolved] Croma — Product not delivered (Payment already made online) | |||||
I had placed an order on Saturday night 7th November. Here is the order number Ref. No. 228790. I even paid 99 for the express shipping. It was said that the product will reach under 24 hours. Then in the mail it's written as 48 hours. But now it's more than 5 days and i still haven't received the product. Then why you are charging for express shipping. Even the customer care number is giving the same vague reply that it's already dispatched and we have escalated the issue. It does not take 5 days to deliver the parcel within Mumbai. There isn't even a cancellation option. Please buy it from websites like Flipkart, amazon and snapdeal who accepts refund and return policy! Really Bad service! Please don't buy from Croma Was this information helpful? | |||||
May 21, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||||
Comments
Stop copy pasting the same comments in every complaint!
This is the 3rd time i am am receiving this same lame reply from your company!
Just cancel the order and return my money!
This is the 3rd time i am am receiving this same lame reply from your company!
Just cancel the order and return my money!
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
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Thank you for your feedback.
At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.
Thank you for leaving your contact details with us. We will get back to you shortly.
Regards,
Team Croma