[Resolved]  Croma — Product quality issues with croma ac

Address:600042

I went to buy blue star AC from chroma showroom Velachery Chennai. But the marketing guy convinced us to buy Croma AC by telling the product and service convenience as we are getting from Croma. We bought it on May 2014. Since then we are having frequent problems with the AC. We have already spent around 5000 till date for different reasons gas leakage and other product related issues. Last month when we logged a call the engineer who visited has confirmed that we need to pay around 8000 to 9000 for the AC repair as again there is some gas leakage problem. I asked them after paying this amount whether you can confirm that for at least 1 year there won't be any issues which they said they cannot confirm. The attitude of the customer care and marketing executives and the services are horrible. No one is ready to give any proper response and inspite of informing them that I am pregnant and I can't run behind the same as I am working too. The biggest mistake was to trust the marketing guy who don't give any importance to customer satisfaction. My Service request number logged on 4th December is CHN041216FS00001. I don't know whether there is any TAT for closing the issues or it can go for life time. Please help us in resolving the issues immediately or else we will be forced to go to next best level.
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May 30, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

At the time of selling products all concerned at store promised delivery on next day and installation on next day of delivery.
we had taken the words and waiting for person for installation, but no one had come today .

called up 3 time to customer care but no action and proper reply is given to us. they just want to pass on the buck.
Croma Customer Care's response, Apr 23, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.

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