[Resolved] Croma — Product shipped is a refurbished one

[Resolved] Croma — Product shipped is a refurbished one

V Vishwa1809 from Chennai, Tamil Nadu Oct 17, 2021 Oct 29, 2021 This thread was updated on Oct 29, 2021

Hi I have recently purchased a 55inch Sony X80j TV and I find that there is a green backlight appearing. While I am waiting for the TV technician from Sony to come and check I found to my surprise that this TV is actually a refurbished one. The reason why I say this is because i have opened the Netflix account for first time to configure and I find someone else's mail account also being shown up. This definitely means it was shipped to other customer (probably a defective piece) and i have been provided the same without my knowledge or CONSENT. I really would like to take this to the highest official in Croma. I need a proper explanation for this and proper action on the same. I am uploading the photo I have taken today i.e 17th October 2021 to prove my point. Please note I dont know who the person in the second mail id is and have absolutely no link to it. Details :- Purchased on :- 09th October 2021 Purchased at :- Croma, BSR Mall in OMR Road, Chennai Invoice number :- SLA[protected] Mobile Number :- [protected] Regards, Vishwanath +1 photos Was this information helpful? No (0) Yes (0)
Apr 1, 2024 Complaint marked as Resolved Croma has replaced the product and I am very satisfied with their resolution. Thanks. Croma customer support has been notified about the posted complaint. Verified Support Oct 29, 2021 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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