[Resolved]  Croma — Product went missing in transit. No refund.

Order date:- 28/04/2022
Service request ID : SR[protected]
Order ID:[protected].

I tried to cancel my order since the product wasn’t delivered within promised delivery date. Also courier service didn’t have any information about the the product for past 4 days.

When I checked my orders in the website the cancel order option was removed from the product which is such a cheap thing to do.

I had to call customer care and create a cancellation request.
I have never seen that I need to create a request to cancel my order on any e-commerce website ever.

After 2 days the order is still not cancelled. I got a call saying delivery is in progress so cannot cancel. And if you receive it then return it. Croma says delivery is in progress when their courier partner is unable to locate the shipment for past 6 days.

On top of this croma says refund will be processed when the shipment returns back to the warehouse. This is just absurd.
I’m not returning the product. I’m cancelling it because it wasn’t delivered in time. Why should I wait for product to reach warehouse. Where’s the logic??

10/05/2022
Got a call from croma courier partner and said the product went missing in transit. And they are investigating.

Among all this happening I don’t understand why my order isn’t cancelled yet and a refund not issued yet.