[Resolved] Croma — redemption points on tata croma cards

Nitin Dakshene

from Gurgaon, Haryana

Address:

Ghaziabad, Uttar Pradesh, 201010

I have a tata croma sbi credit card and have over 6000 points for redemption. Yesterday (21st oct) when i went to buy some electronic goods from the store and tried to use the card it didnot worked at ghaziabad store and also at the east delhi store and none of the croma employees including the sbi representative were able to answer. It was quite insulting experience. Due to sunday their call centre was also closed. Today when i made the call to the customer care the executive was not able to understand the issuse, after making me hold for more than 10 minutes his senior cam eon line and said that we have noted down your compalint and will revert by 5th of nov.

Are they joking... Its a serious matter and who is going to pay for my insult at the store and harassment i faced.

Nitin dakshene
[protected]

Was this information helpful?

No (0)

Yes (0)

Nov 26, 2018

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

Croma Customer Care's response Dear Nitin Dakshene,

We are sorry for an unpleasant experience. We have highlighted your concern to the concerned department so that the necessary actions are taken. Request your patience in the interim.

Croma, Making Every Day Brighter

Verified Support

Oct 24, 2018

Croma Customer Care's response Dear Nitin Dakshene,

In order to assist you. Request you to share the exact address of Croma store where you had visited.

Croma, Making Every Day Brighter

Related Croma reviews

View all 3215 Croma Reviews

Comments

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Dear Nitin Dakshene, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 81002 in your mail to enable us to address your concern on priority.