Croma — Refund Amount not received after Croma did not deliver the product

Hi,
I ordered a Voltas Beko French Door Refrigerator amount 87490 INR, Order ID:[protected], Registered Mobile No:+91-[protected] on 6th Apr'22 which was shown to be delivered in 2 days. After delay in delivery I inquired on 8th Apr'22 but they confirmed only on 11th that product is out of stock and can't be delivered. I asked for refund and after not getting any response I call customer care they confirmed on 13th Apr that refund has been initiated.
It was supposed to be credited in 5-7 days, but I did not receive any money, upon calling the customer care several times they have given 3 different reference numbers for payment done which is of no use because my bank has confirmed there is no payment made and it need to be checked from Croma's end.
I am attaching here my latest bank statement. Kindly help with the refund as I am not getting any response from Croma Retail and my money is stuck.

Regards
Prasoon Kumar