[Resolved]  Croma — Refund not Credited even after 40 days

Hi,

I made a purchase for 7999rs in Croma online using my ICICI credit card. I later cancelled the order and the merchant confirmed that the refund has been initiated. It has been more than 40 days and I don't see the refund amount credited in my account. I reached out to the bank and they are saying the Merchant has not credited the refund money. Below are the details of the transaction,

Merchant - Croma(https://www.croma.com)
Order Id[protected]
Amount - 7999rs (Actual price was 12999rs, and after 5000 discount it was 7999)
Date of Ordering - 28 July 2022
Date of Cancellation - 29 July 2022
Refund Initiated - 31 July 2022
Refund bank Reference Number–[protected]Given by Croma Support)

I have reached out to Croma customer care multiple times and they seem to not respond to it. I have raised multiple support ticket which were closed immediately. I would like to get the complete refund amount for my purchase.

Thanks,
Sabarish.