[Resolved]  Croma — Refusing to give the product

Address:

Select Citywalk Driveway, Saket District Centre, District Centre, Sector 6, Pushp Vihar, New Delhi, Delhi

I brought the item online(Order ID:[protected] and it says pickup from store "Select Citywalk Driveway, Saket District Centre, District Centre, Sector 6, Pushp Vihar, New Delhi, Delhi". Customer care agent confirmed to go and pickup the product but when I reached there store manager refused to give stating that "As per sony guidelines we cannot handover the product." Now when I call customer care they say it is ready to pickup but store refuses to give. Causing a lot of inconvenience