[Resolved] Croma — repair for washing machine

pravinkyatham

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400078

I have purchased croma washing machine from croma electronics with extended warranty for 1 + 3 total 4 years. Now my washing machine has stopped working since 09-nov-2018; for which i made request for repair with croma call centre and they provided me request number mum231118ew00039 / mum271118ew00001. For this request i have been following almost every day more then 2-3 times, but there is no action being taken by croma electronics to resolve the issue. Every time i call their support centre they keep promising me that request will be serviced in 2-3 hours or half a day or in a day or two. But there are no actual effort put towards resolving the case. Now i am tired of making many calls every day and raising the matter to you as i cannot keep my self tensed for this matter. Kindly support.

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Jan 3, 2019

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

Croma Customer Care's response Dear Pravin,

We apologize for the inconvenience. We have highlighted your concern to the concerned department so that the necessary actions are taken. Request your patience in the interim.

Croma, Making Every Day Brighter

Dec 03, 2018

Updated by pravinkyatham Dear Team,

Thanks for the reply for the trailing request.
Yes your Service engineer Mr. Shaileder ( Mobile no- [protected] ) has visited on 01-12-18 and done repair work, but still machine is not working properly and giving horrible sound after service, even i have called to Mr Shaileder, he told gradually sound will not come after use but if machine is not working then how can i use. I dont understand and it is taking lot of time to repair one simple washing machine. So request you to please arrange expert engineer and do the needful at the earliest. Kindly support and resolve our problem immediately.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday