[Resolved]  Croma — Replacement of the malfunction handset video model no. F1S

Address:	New Delhi, Delhi, 110025
Website:	Croma Retail Store, New Delhi

Unfortunately, I am going to inform you that I purchased a hand set of Oppo F1-S from Croma South Extension Part-II, new Delhi-110049 on 27/3/2017 but within one month (during warranty period) the software of the set has started malfunctioning and therefore, I approached the outlet Croma regarding this matter and requested them for the replacement of the set as it has stopped working properly within a month, but they (Croma) informed me that they will repair my hand set (which I have already deposited to them on 24/4/2017)and hand over to me, but my point is that how shall i believe that which set has started to function improperly within a month will work properly later on. As you know, I purchased this set very delightedly that I have become The owner of a great set from a reputed brand but my belive and satisfaction has gone in vain. So, it is my humble request to you to consider and take necessary action for the replacement of the set as son as possible So, that I can maintain my confidence and believe on your estimated brand (CROMA) .

The important aspect of this deal from Croma is that they handed over a open sealed set to me at the time of purchase.

As it has cost me a considerable amount of money and has cover the insurance of the set for replacing the set within one month, but the Croma outlet is not agreeing to replace it.

I think, I might have benefited monetarily the same from other outlet. So, Croma should try to understand that the hand set did not worked properly even for a month..

I hope, you will be kind enough to understand my mental dilemma and take a suitable action on this matter as soon as possible .