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[Resolved]  Croma — Replacement request

Im buying the ac, 2 smart, 2 normal tv, fan.

My tv 32inch smart tv purchase on 4/5/2020 just 8 month completed.i have display and sound problem.
I replacement request is approved.
But Croma mound road service person told me
Your tv price is 10000 now new model is available only price is 17k.
You will pay 7k then we will be give the replacement tv.

Tv is problem that is not my mistake .

2018 I buying tv name is nackson local brnad tv in eBay.com
I have board problem.nackson tv service head call to me .we have new upgrade tv only available.your model is stop. Hence we will be send the new model .. delivery time is 12 day hence he give extra 2years warranty ..

But Croma is big brand in india...
Croma replacement Meaning is customer pay the extra amount..
Croma products not working so customer pay to extra..

Really super Croma...

I need the new 32inch smart tv with seal... Ok m not pay any extra amount..

Thanks
Sheik
Replacement request
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Feb 6, 2021
Complaint marked as Resolved 
Feb 04, 2021

Complaint Status

Croma customer support has been notified about the posted complaint.
Feb 06, 2021
Updated by Sheikameed
Complaint not revsolved
Complaint comments  1 CommentShareTweet

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    Croma
    Customer Care Service
    Customer satisfaction rating
    63%
    Complaints
    1928
    Pending
    627
    Resolved
    1003
    Croma Phone
    +91 72 0766 6000 [Helpline]
    +91 22 6761 3600 [Support Office]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View Full Information
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