[Resolved] Croma Retail — Order & delivery is not confirmed by croma retail

Basant Lal Agrawal

from Delhi, Delhi

Address:	New Delhi, Delhi, 110045
Website:	www.croma.com

I placed the order for usha maxx air 400mm pedestral fan on[protected] through www.cromaretail.com. & made the total payment of rs.2674/-by croma instant e voucher of rs. 2500/ & rs 174/ by axis bank (Two times of 174 rs deducted my axis account). Product under home delivery, i have received confirmation by email, but without order no. Delivery schedule, i have call to customer care, then call centre says sir, it will take 24 hrs at least... Sorry to hear such response from tata people... Croma is not adding star to reputation. Kindly arrange to provide us order no., delivery schedule & refund of rs. 174-, which is deducted twice in my account.

Your transaction with www.croma.com was successful

Transaction id:[protected]
Merchant website: www.croma.com
Amount paid: 174.00
Order date:[protected]:42:21

Please find below payment deducted from my axis bank:

Inb/[protected]/payu.In/croma 174.00 dr
Inb/[protected]/payu.In/croma 174.00 dr

Basant lal agrawal

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May 31, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.