[Resolved] Croma — Samsung refrigerator rt27jarmese bought online from croma

MayankSahai

from Gyanpur, Uttar Pradesh

Address:	Faridabad, Haryana, 121001
Website:	croma.com

Worst and Pathetic Customer Care.

Hi Sir,

Writing this mail to you as got no response from customer care after dropping mail and calling multiple times

I have ordered a refrigerator from Croma Retail Online, Model No:RT27JARMESE
Product is damaged back from back side.(Attached Image)

As already spoken to Croma Customer Care regarding this. (SR[protected])

I will be in office on working days Monday to Friday, asked Croma representatives to collect this damaged piece today by evening or night and they ensure it will happen today.

But I have got no response from till now, I am working and cannot take leave daily and wait for the delivery boy to come and take the product back.

We are calling at the customer care and not getting proper response from Customer care, I have no other way than to drop a mail to you in disgust.

If you can collect this product this will be great help as I have taken leave from office for today just get the Fridge Delivery Installation its very difficult for me to take the leave again.

It would be good and appreciated if the product can be picked before 9 am tomorrow morning

Request you please expedite the process and refund the money back.

Thanks & Regards
Mayank Sahai
Ph no: [protected]

+2 photos

Was this information helpful?

No (0)

Yes (0)

May 22, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.