[Resolved] Croma — samsung tv | |||
I had recently purchased a Samsung LED 4k smart TV (43mu6470) from Croma Kandivali (W) store. The sales person convinced me to buy a display piece with few thousands additional discount. I was extremely reluctant to buy this product, but I was assured that if there will be any issues within one year, I will get a free replacement. Within 1 month on using wifi, the TV stopped connecting to internet. I waited for few days and then called Samsung customer care. I was given some instructions to follow, but the connection was not restored. A samsung technician visited my home and checked the TV, but could not rectify the issue. He said the internet circuit has gone bad and need to be replaced. He also informed that such issue never arises so early in the TV and he has never come across this issue. At this stage, I got doubt of the product I had received from Croma and went to Croma store to report the issue. After spending lot of time and energy, I was told that they would revert within 2 days, but no intimation came from their side for 3 days. I had to visit Croma again and i was again asked to wait for another day. Now even after buying such an expensive TV, I am unable to use it and have to go through this suffering and wastage of my time every day. There has been completely unprofessional and unethical behaviour from Croma and I am now thinking why have I trusted this brand till now. This is the first time that I am having a problem with the product and I am extremely disappointed at the response and service I have received from Croma. This is a clear case where Croma has duped me and sold me a faulty product. Was this information helpful? | |||
Sep 15, 2018 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Aug 03, 2018 Croma Customer Care's response Dear Gunjan, We regret the inconvenience. Kindly help us with your contact number, email ID and invoice number so that our team can assist at the earliest. Croma, Making Every Day Brighter Verified Support Aug 06, 2018 Croma Customer Care's response Dear Gunjan, We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest. Croma, Making Every Day Brighter | |||
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kindly send me the duplicate invoice on [protected]@rediffmail.com
contact details :- [protected]
Kindly contact with your dealer regarding the duplicate copy of appliance bill.
Regards,
Whirlpool Support.
We are sorry for an unpleasant experience. We have escalated your concern to our team. Please be assured, an update will be shared with you soon.
Croma, Making Every Day Brighter
We would like to inform you that we have sent a duplicate invoice on your email ID.
Croma, Making Every Day Brighter