[Resolved]  Croma — samsung tv

Address:

400067

I had recently purchased a Samsung LED 4k smart TV (43mu6470) from Croma Kandivali (W) store.

The sales person convinced me to buy a display piece with few thousands additional discount. I was extremely reluctant to buy this product, but I was assured that if there will be any issues within one year, I will get a free replacement.

Within 1 month on using wifi, the TV stopped connecting to internet. I waited for few days and then called Samsung customer care. I was given some instructions to follow, but the connection was not restored.

A samsung technician visited my home and checked the TV, but could not rectify the issue. He said the internet circuit has gone bad and need to be replaced. He also informed that such issue never arises so early in the TV and he has never come across this issue.

At this stage, I got doubt of the product I had received from Croma and went to Croma store to report the issue. After spending lot of time and energy, I was told that they would revert within 2 days, but no intimation came from their side for 3 days. I had to visit Croma again and i was again asked to wait for another day.

Now even after buying such an expensive TV, I am unable to use it and have to go through this suffering and wastage of my time every day.

There has been completely unprofessional and unethical behaviour from Croma and I am now thinking why have I trusted this brand till now.

This is the first time that I am having a problem with the product and I am extremely disappointed at the response and service I have received from Croma.

This is a clear case where Croma has duped me and sold me a faulty product.