[Resolved]  Croma — Services

Address:

Croma fort branch

Sir,
I have purchased croma fridge with one year company warranty and 3 years extended warranty and croma semi automatic washing machine with 2 year company warranty and 3 years extended on 2nd Feb 2023 from fort branch. I have purchased fridge at price of rs19990 + rs3478 3year extended warranty and for semi automatic washing machine at rs7490 + rs 1833 3 year extended warranty.
I was supposed to get delivered at our palghar factory by 4th Feb, 2023.
My total amt which I has to be charge was 32791.00 but instead of this amt I was charged 33802.00.
I had made neft payment on trusting croma employee without looking an invoice.
But after making payment I had to call them 3-4 tym to get invoice .after watching invoice I came to know that they had charged me 999 for AC servicing charges which I had never buyed or confirm. And also I had never buyed any air conditioner form croma so I don't understand why they have charged me 999rs.
My second issued:
I had been calling croma employee to gave me despatch details so that I can inform to the person incharge at my factory so that he make his necessary arrangements. Buy after calling 3-4 tyms and also chating on what'supp they were now gaving me poper information. I even called them today and asked them about information but croma employee told me that she is too waiting for information form der heads. And told her that this is not a good services and also told her that every thing sud be online so she sud easily get it and pass it opon me. But she told me she don't have any information. So I told her sud i call customer care and do complaint on this she told me to go ahead and do it.
So whom so ever looking after this complaint please look into this matter and get me my extra charge money back and also provide me about despatch details about my product.