[Resolved]  Croma — sony laptop not got repaired by croma as it was in extended warranty.

Address:

Hyderabad, Telangana

Raised complaint in Croma for my laptop issue in extended warranty but from past one year not got any proper resolution on it and now extended warranty got over without any resolution or use.

While purchasing Croma people told me that to take extended warranty from Croma as laptop got discontinued from Sony.

As I submitted my laptop as per Croma people told me that in Sony service center many times but not got proper solution only I faces many challenges and wrong direction.

First time they told me that Sony people will come to my place to see laptop but nobody came then I info that I need to submitted laptop in Croma store.
I visited Croma store they told that If you submitted laptop in Sony service center that will get quick resolution on it.
I went to provided location details on Mehdipatnam Sony service center they told me that they stopped providing services for Laptop.
They again I submitted my laptop in Chandrapur Sony service center but some part was not available any they provided other part installed invoice bill that too not refunded by Croma. As per them will get refund later after final solution.
Later Croma executive people told me that provide Sony complaint number to take follow-up on it I resubmitted my laptop for 3 month and provided that complaint number to Croma but no action taken on it and closed all complaint in extended warranty.
Now again today they are saying submit laptop to Sony so that Sony can provide you some solution or some money on recycling laptop.


Now my total invoice billing pending with Croma to get incash and laptop also not repaired fully from 29-Nov.-2018 which was in extended warrenty.

SR[protected][protected] Customer told that part 15 days’ time will take to part arrive.

SR[protected][protected] Team tired calling you more than 3 time no response.

BOS110718…[protected]