[Resolved]  Croma — Sony PS5 Order not delivered

I had ordered a PS5 from Croma, on 22nd August, 2022. It's 24th of September and I am yet to receive the PS5. In the same time all other retailers that had PS5 listed for sale on the same date have completed their delivery. My initial date of delivery was estimated as 9th September. After 100 followups I was informed that they don't know when they will have PS5 in stock, so they will update on 15th September. After writing mails, I came to know that due to system glitch, they had stocks, but system was not reflecting it. Now, they started shipping, and updated my Delivery Date as 19th September. 19th September passed and I still didn't receive any shipment. I complained again, they said my new delivery date is 22nd September. 22nd September passed, and they promised that on 24th September by 4pm, I will sure recieve the shipment, unfortunately I still haven't recieved the same. Now, I am starting to wonder whether Croma is doing a fraud with me. This is customer harrasment. Please help me resolve this issue at the earliest.
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Sep 28, 2022
Complaint marked as Resolved 
Bluedart has today delivered the console and it's working fine. So I mark this complaint closed.
Croma customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2022
Croma Customer Care's response
Hello, this is not the experience we would want you to have. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
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I have mailed you. I am waiting for the product to be delivered, I have received a call from a guy saying he/she is from your team and will cancel the product and send me a voucher code, which I respectfully decline. I want the product and will wait for it to be delivered only then shall I mark this as resolved.

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