[Resolved] Croma — Tata croma inverter fridge

sumit.ujjain

from Bengaluru, Karnataka

Jun 17, 2021

Address:

Hari Om Residency CHS, Flat no.201, Plot no. 67 Sector50, Nerul Navi Mumbai

I have purchase CROMA Inverter Fridge 541 ltr from TATA Croma Belapur, Navi Mumbai and it is not even 1 year and the fridge defrost is not working at all and Ice is getting accumulated in doors and all the food stuf stored. The Vegetable compartment is watery and regular food gets rotten. Its almost month and logging call with croma and the engineer came and just cleaned the compartment with hot water saying that this is the only solution. The problem re-ocurred on the next day and continueing. I have been following up Tata croma to resolve the issue but they are dragging the case with lament answer.
Complain registered no. MUM290521FS00491 on 29 May2021
Coman customer care. [protected]
Area Sales Manager Saquib: [protected]

i want the refund or replacement of the fridge immdediately.

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Aug 18, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.