[Resolved]  Croma — TC[protected] : Whirlpool refrigerator return & refund request

Address:

Bangalore

I received my order (TC[protected] of Whirlpool refrigerator on 25th April 2022 from Croma online shopping. On the same day Whirlpool agent came to install the refrigerator & declared defective. I have raised the Return & Refund service request (SR ID :SR[protected]) on same day. I.e. 25th April 2022. Its been more than 10 days now, Till now nobody came to receive the pick-up delivery & i haven't received any refund back. When ever i call to the customer care, they will say we are looking into the issue & return will happen within 25 to 48 hrs. But i don't see anybody coming to pick-up the return order. Now i could see there is one more service request (SR ID :SR[protected]) automatically created for defective product. Schedule the return pick-up & process refund.