[Resolved] Croma — Tv not working from day 1. Raised refund request more than 5 request all closed by backend team without any update

senthil25

from Chennai, Tamil Nadu

Nov 26, 2022

Address:

Velachery

Hello All,

Don't ever buy croma tv. Very very poor quality tv and gave trouble from day one.

I have raised a refund request as it is not working. But the back end closing all 4 refund request without any updates. As per policy they should refund the amount if any problem within 7 days. I called 20 plus time in a week. They care customer like rode side begger and zero support. Say wait for 24 to 48 and your issue had been escalated. But reality nothing will happen. Now I am going to break this tv and show this to media guys if refund not happen in next one week.

See compliant numbers.

Hi, we have resolved the service request C[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account

Hi, we have resolved the service request C[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account

Hi, we have resolved the service request C[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account

Hi, we have resolved the service request C[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account

In reality they even resolved any compliant. They simply close it after you raise.

Next set of action be level compliant against this harrassment guys.

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Nov 28, 2022

Complaint marked as Resolved

My issue is finally resolved. Store customer support person assisted my initiate cash voucher and bought another brand tv in croma itself. Thanks to that store person bharat in Phenoix mall velachery.

Croma customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2022

Croma Customer Care's response Hello, this is not the experience we would like you to have. We assure you that we have made a note of your concern and shared it with the relevant team. We will get back to you with an update at the earliest.

Verified Support

Nov 29, 2022

Croma Customer Care's response Hello, we are glad to know that your issue has been resolved and we shall surely share your feedback with the relevant team.