[Resolved]  Croma — TV repair pending since 25 Feb 17

Address:New Delhi, Delhi, 110019

A service request was raised on 25 Feb 17 for repairs to defective croma TV. the TV was bought from Croma Store, East of Kailash in 2014 and is still under extended warranty.
Post 2 days of complain lodging technician came and intimated remote is defective and to be changed will cost Rs 850. However he came back next day with old remotes and it did not work. After 2 days another technician came with new remote but it also did not work. Next days another technician came and diagnosed the problem as mother board defective.Next day he replaced the mother board and TV started but the pictures were coming upside down. He said that it will take few days to get the correct motherboard meanwhile to run the TV, He fixed the TV upside down and since last 10 days TV has been kept upside down. Repeated phone call to customer care and the technicians no response has been received. Today on inquiry from the technician, he stated that the parts are available in Croma store east of kailash and we have to go and collect it from there.
The TV is fitted in my parents house at Delhi, CR Park. They are very old and looks like all your technicians are trying to fool them.
Your company will be the only company in history who have told the customer to fit TV upside down and thereafter no action taken for more than 10 days. While providing service that too under warranty, which company tells the customer to go and collect the parts themselves.
This behavior of CROMA is highly unprofessional, unethical, and planned to take up the issue with Consumer Redressal Forum
I want urgent action on the above and the TV be made operational or be replaced immediately
The customer ph no is [protected]
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Aug 15, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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