[Resolved]  Croma — Two Croma AC model # CROMA INV/AC 1T CRLA012INF255952 5S(264178)

Sub: AC Noise disturbance

Ref: Inv # SLRS601582 dt 28.02.23 Order ID SOA[protected] & Inv # SLRS610350 dt 01.03.23 Order ID SOA[protected]

Dear Croma Team

We had purchased two Croma AC model # CROMA INV/AC 1T CRLA012INF255952 5S(264178) from your Croma Outlet in Meenakshi Mall, Bannerghatta Road, Bangalore. Both the ACs’ were installed on Monday the 6th March 2023.

The problem that we are facing is that the ACs sound is very disturbing. Attached is the audio of the sound of the AC during the night. We are not satisfied due to lot of noise. Kindly resolve the issue at the earliest or give us a replacement immediately.

Inspite of our several mails from 9th March, telephonic complaints to your Croma Bannerghatta store and complaints raised with your customer care from 6th March 2023. We have not received any solution to our problem.

Today in the presence of your technician we have recorded the noise from both the Croma AC. Attached are video of both the ACs along with their respective serial numbers.

We want both the ACs to be taken back and the amount to be refunded immediately. It is more than a week we have been following up but a very poor response from Croma Team were nobody from the next level to approach the Customer. We are wasting our time following up.

Please refund the amount of the 2 ACs at the earliest.