[Resolved] Croma — unhappy with the product delivery

[Resolved] Croma — unhappy with the product delivery

S shashankp101 from Pune, Maharashtra

I purchased Hitachi led 55 inch TV on 19th may 2018 Saturday, I got the delivery next day i.e20th may . The installation engineer visited my location today, when he opened the box there was no back panel behind the TV, also many wires where hanging around(PFA, images for the same) I tried to call customer care, somehow I was able to connect with customer care after multiple calls, they logged a service request and told me to wait for 24 hrs. This is not the service which we expect from croma, as I am the regular customer and buying many electronic things from croma, this was the pathetic service from croma. As I am modifying my wardrobe, I have to pay daily wages to the workers. Due to this incident my work will be delayed by 2 or more days, for which I have to pay my workers unnecessarily. This time I am not happy with the service, I personally came n requested in croma store by skipping my office. It was a waste of time and money for me Shashank [protected] +3 photos Was this information helpful? No (0) Yes (0)
May 30, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 27, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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