[Resolved]  Croma — Washing machine about service delay

Address:	600087
Website:	consumercomplaints.in

I registered a complaint on Jan 1st 2016, techincian visited 2 or 3 days later anf said motor was fault and will take 7 working daya to replace it, I waited fr 7 working days amd he said it will take another 7 working daya I waited fr another 7 working days but after that the tichnician was noy answering my phone call so i called customer care and they asked 24 hr to get an update, but no update, i called agai and they said another 24 hrs i still waited and same story so i I called them again and spoke to a floor supervisor, she arranged a call frm the service team and they said replacement part was shipped ans it is in transit will reach by saturday or sunday ie 23 rd or 24th. I called them on 25 th morning to check the status and they said will check and update me immediatly but no call frm them and they too not answering by call. Called customer care again and they are saying it will take another 7 working days to get the replacement. so i have to wait more than month yo get my Croma washing machine ready not sure will they get it fixed within nxt 7 days. Are they waiting fr my warranty to get void so that they can charge me? or this croma service works like this ? Im sure i wont get any reply or call regarding this issue by writing it here. Anyways if it will visible fr other customers please do go for any Croma products, their service will be like this, the wrost everr service in my life time