[Resolved] Croma — water purifier leaking after 2 services and ignorance for replacement

 
1 Review
Vile Parle West, India
 Vijay Sujan on Nov 6, 2018
Worst service ever!!!

This is with my recent purchase of a water purifier on 14 october for which the installation was done in 2 days

The purifier started leaking immediately for which i had put a complaint but the service person were unable to resolve the issue for which i demanded the replacement of the product for which they denied

Post that the croma juhu, mumbai team has been overlooking my call putting me on long hold denying further actions on my complaint

They just share the different numbers i making me go in circles
Rafika croma sir: +[protected]
Sunil croma[protected]
Reeteesh kumar [protected]
Nagma croma+[protected]
Mohon croma +[protected]

Do i need to call so many numbers just to get the right service
Complaint marked as Resolved Dec 14, 2018

Complaint Status


[Nov 06, 2018] Croma customer support has been notified about the posted complaint.
Verified Support
Croma Customer Care's response, Nov 08, 2018
Dear Vijay,

We apologize for the inconvenience. Please share with us your contact number, email ID and invoice number so that our team can contact you and assist you further.

Croma, Making Every Day Brighter
Verified Support
Croma Customer Care's response, Nov 12, 2018
Dear Vijay,

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Croma, Making Every Day Brighter
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    Croma - water purifier leaking after 2 services and ignorance for replacement