[Resolved]  Croma — Worst behavior by the staff Latha (customer support executive )

Dear Team,
Very irresponsible and rude attitude towards customer from Latha ( customer support executive, Mogappair, Chennai)
We have purchased PUREIT ULTIMA ECO on july 2022 from CROMA mogappair, chennai.when we are about to purchase, one person from sales pushed us to take AMC for the amount 3K which will cover the filter change for a year but no one mentioned how frequent the filter needs to change and how much we need to spend.
After 6 months, we got a GKK error and we logged a complaint to pureit service centre and the same was rectified by the technician for the amount approximately 1000/- plus. but again now (6 months after the 1st filter change)we got a GKK error and we logged the complaint to the same PUREIT service centre but the technician is giving the quotation for 5000/-.and we ask the same to CROMA, Mogappair they mentioned that AMC will cover after 1yr where the same details are not educated to us while we purchase and till now we haven't received any mails.
We really don't understand after paying the full amount of money for the product and AMC. Why should we pay 5k for every 6 months.why none of the details are educated to us while we purchase and why the AMC persons are only focusing on sales and nothing else.
For Past 5 days I have been following CROMA mogappair and still the problem didn't get rectified and the water started to smell very bad. Executive (Latha, Customer support executive) who received the complaint having a very bad knowledge about the product and she is showing so much attitude towards customers.
I sent mail regarding this issue to CROMA but after 4 days they replying and very response from CROMA also.
ORDER NO :SA[protected]
CONTACT MAIL :deepa.[protected]@gmail.com
Was this information helpful?
No (0)
Yes (1)
May 30, 2023
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2023
Croma Customer Care's response
Hello Sathish, we have made a note of your concern and order details. We will get back to you with an update at the earliest.
Verified Support
Apr 26, 2023
Croma Customer Care's response
Hello Sathish, we would like to inform you that the product is currently under brand warranty and the AMC plan will be activated after the brand warranty. The relevant team will get in touch with you to assist you better.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information