[Resolved]  Croma — wrong gst billing - intra state instead of inter-state gst billing

I recently bought a macbook air from croma retail in rajouri garden, delhi on 8th july 2018 in my company name located in haryana; adit constructions. I gave them my gst number for billing. This was an inter state billing and as a rule they should have applied igst.in spite of repeated reminders to the store manager and the store executive to generate me an igst bill, they charged me with the sgst+cgst bill and not igst bill due to some system limitation. I had demanded an appropriate bill from the manager before buying the product worth sixty-six thousand rupees. My ca also told that this bill cannot be accepted. I approached croma again and raised several complaints. They keep telling me that nothing can be done and close the complaint with resolution. Instead they blamed the government for making such complicated system. The billing executive vijay pratap and store manager amreet singh were approached.in response we received just rude remarks, blame on government and excuse that nothing can be done due to there system limitation. Its been 2 weeks and i am still following with those who give deaf year and are totally irresponsible for their duties towards customers. Their purpose is to do billing by hook or by crook. They only get you into a circle of calling customer care, mails and no resolution. Today (On 24th july 2018) i called customer care again to check the status of my complaint and i got to know that my complaint has been closed again without resolution where as the store manager falsely assured me that they will come back to me with a solution. Complaint number sr[protected]

This is a very serious issue to be addressed. Such retailers should not be allowed to continue in market who take liberty to cheat their customers at the cost of their negligence. I have attached the bill for reference. It was really a very bad experience with croma and i would never hesitate to put my words to my nearest consumer court and social media if my problems are not addressed with the utmost interest.

If rebilling cannot be done then i would demand a return and refund of the product as i am unnecessarily suffering loss on this product.

Hope you understand the seriousness of the problem addressed hereby.