[Resolved]  Crompton Greaves (Cg) — Crompton greaves mini master ii 0.5 hp domestic monoblock pump

Address:

New Delhi, Delhi, 110018

Poor!! Never Trust Crompton. I used to be a happy Crompton customer earlier. I recently purchased "Crompton Greaves Mini Master II 0.5 HP Domestic Monoblock Pump" and I got a defective piece. That pump comes with a new feature called "Thermal Overload Protector". That motor runs for 1 minute and then stops for 3-4 minutes. This is
how this Thermal Overload Protector is working. I called Customer Care, they sent their executive in just few hours to check the problem. Their representative asked me to call plumber to disassemble motor so that he can open motor and check it. I called Plumber (obviously I had to pay plaumber again).
Their representative checked the motor and said its TOP (Thermal Overload Protector) is not working and you will have to take this motor to near by service center to get it checked/fixed. I told him that I purchased this motor and this is defective piece, so you get it replaced and why should I go to your service center
to get the new motor fixed???? He said this is what process is at Crompton and if you want to get it fixed, you will have to take it to near by service center even if
you have got new defective product.

This is extremely annoying. I went to dealer again and asked him to replace it. With lots of arguments and after discussion with Distributor, he agreed to replace the
motor. I had to pay the amount again to plumber to get new motor installed. BUT shocking thing is when I tested the new motor, that moror was also faulty.
After running for 1 minute, it stops for 3-4 minutes. I called customer Care again and they gave me number of their Service incharge. He said all our motors cannot be faulty. This is a feature where motor automatically cut off when over heated. But I told them again that motor turns off for 3-4 minutes after running just for 1 minutes. They said it can be for two reasons: 1) Voltage Fluctuation 2) Water supply is not there. I told them I have voltmeter at home and I can get the voltage checked and its not fluctuating and water supply is also there. He said you bring motor to our service center and we will check this and it must be problem at your end only. I told them that there are other two motors installed of Crompton for our neighbour floors and those are working. After no satisfactory response, I then talked to his senior also. He said I already got report for your complaint that there is a problem at your site and not in the motor. STRANGE, infact their CG's representative after checking himself confirmed that its TOP (Thermal Overload Protecter) not working.
I told them when your TOP (Thermal Overload Protecter) is faulty so why dont you simply remove it. They said we will remove it but then we will take from you in writing that you have requested to get this removed and if any problem comes to motor for over heating, we will not fix it.


Crompton motors are so EXPENSIVE, its almost 3 times price of local motors/pumps and comes with same 1 Year warranty. If I purchase a local motor and piece is defective, I can easily get replacement at home. Why should customer pay 3 times price to purchase a defective Crompton Greaves pump and go here and there to get if fixed with lots of conditions. I told them I have to pay plumber eveytime I have to install/uninstall pump. I have already paid Plumber Rs 600 and again you are asking me to bring the motor to service center.

If the pump is defective, why dont so send your representative at my home with plumber to replace it.

Lastly after so much struggle with CG's staff and with no satisfactory results, I am planning to return this CROMPTON GREAVES pump back to dealer (if he takes it back and refund money) and will buy local motor in 1/3rd price with same 1 Year warranty BUT they will replace MOTOR if motor is faulty and not like CG.

Anyone who is reading this REVIEW at Cromton Greaves, and if really willing to change their process to improve customer satisfaction, look into this matter.

Other customers who are planning to buy Crompton Products, please make sure you talk to dealer/distributor first, that he agrees to refund your hardened money if the piece is defective other wise you will also end up calling Customer Care like me and running to Cromton Greaves Service Center's to get you new prodcut fixed.

Every one knows staying without water at home even for 1 day is so much of PAIN. I hope CROMPTON GREAVES should also understand this and IMPROVE their so called
PROCESS that is not at all Customer Centric.

Ending my shopping with CROMPTON now, will never purchase any Crompton Product in future for sure.

Manshoo
+91-[protected]