[Resolved]  Crompton Greaves / Cgglobal.com — defective pressure pump, 8 times raised complaint and still not functioning

Address:

New Delhi, Delhi, 110065

Hi,

This is with regard to purchase of pressure pump 1hp mm-i crompton greave

Hsn/sac code : 84137010
Pump no. : odpfc031278

Registered phone number: [protected]

Name: makhija

Billed to: 8/242 dda flats four story garhi, new delhi-110065

The pump is not functional, it is heating the entire water pipes and it is not disconnecting as it should (It is an automatic pressure pump)

We have raised multiple requests (About 8-9 times to be precise) over the telephone and twice the executive visited but didn't fix anything and put the motor pump back. This whole process has taken more than three months and we have been suffering from this whole situation.

The pump has some major defect which even the authorized service center named bhoomika enterprises is not able to fix.

Kindly look into it and expedite the same.

Such services and products are neither expected nor desirable from a company like crompton greaves.

I here request you to fix it asap or get the piece replaced, whichever fits the bill.

Attaching a copy of the bill.

I have also been following up this on email with them wherein i have been in talk with viki from their support team and these are the email addresses copied in those emails.

Viki. [protected]@crompton.co.in
Consumer. [protected]@crompton.co.in
[protected]@yahoo.com