[Resolved]  Crompton Greaves / Cgglobal.com — storage water heater swh1515 bought on 31st may 2019

Address:

Ramamurthy Nagar, Bangalore, 560043

After having installed the geyser on 1st of june 2019, since july 15, 2019, the geyser started leaking from the bottom and water was not getting heated. I lodged a complaint in crompton greaves website the next day and got a message with complaint no.in my email ([protected]) promptly. The next day, a service rep from crompton, one mr. Thyagaraj presumably from ramamurthy nagar visited my house and declared the geyser unserviceable. He took a photo of my warranty card and told my family that he would get a replacement within a week. That was 27 days back. Since then, my family has been taking bath in cold water and i must have made atleast a dozen calls to mr. Thyagaraj and mr. Lokesh kaichetty, the bangalore rep of crompton greaves. Each time i would be given an answer that he would call me back and would install the new geyser the same or next day and i have got tired of his lies and promises.
Please redress this issue through your forum.