Crompton Greaves / Cgglobal.com — complaint against water heater

 
1 Review
 Abilaasha Surender on Feb 21, 2018
Hello,

This is the 4th time, i am raising a complaint against water heater. I bought this water heater in 2015 and every year inner water tank leakage issue is arising.

In 2016, due to water tank leakage, you replaced a new water heater.

In 2017, again water leakage problem. And a new unit was replaced.

Now, in 2018 the same issue has raised. I am really frustrated by the quality of cg water heaters. It's inner water tank is not lasting for more than a year.

Your service executive visited my place and told that he need to take the unit to service centre. However, i am not happy with the product quality and service.

I have all records where you have replaced new unit every year from the date of purchase. If a new unit is not replaced for my water heater, i will lodge a legal complaint against the quality of cg water heater.

I look forward to receiving a proper response and resolution for my complaint.

Regards,
Surender
[protected]

Complaint Status


[Feb 21, 2018] Crompton Greaves / CGGlobal.com customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    9%
    Complaints
    399
    Pending
    0
    Resolved
    35
    phone
    +91 22 2423 7777 [Registered Office]
    +91 33 2282 9685 [Kolkata]
    +91 22 6755 8000 [CG International Division]
    location
    CG House, 6th Floor, Dr. Annie Besant Road, Worli, Mumbai, Maharashtra, India - 400030
    Crompton Greaves / Cgglobal.com - complaint against water heater